Privacy Policy
Last Updated: June 16, 2025
1. Introduction
ZippCall ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Service").
Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide when using our Service, including:
- Contact information (such as name, email address, and phone number)
- Account credentials (such as username and password)
- Payment information (processed securely through our payment processors)
- Call records (including numbers called, duration, and timestamps)
- Communications with us
2.2 Automatically Collected Information
When you access our Service, we may automatically collect certain information, including:
- Device information (such as IP address, browser type, operating system)
- Usage data (such as pages visited, time spent on pages, click patterns)
- Location data (if permitted by your device settings)
3. How We Use Your Information
We may use the information we collect for various purposes, including:
- Providing, maintaining, and improving our Service
- Processing and completing transactions
- Communicating with you about your account or our Service
- Sending you technical notices, updates, and security alerts
- Responding to your inquiries and support requests
- Monitoring and analyzing usage patterns and trends
- Preventing fraudulent or unauthorized use of our Service
We may link collected data to your identity for account management and service provision. We do not use your data for cross-app tracking or targeted advertising.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to provide our services and as required by law:
- Account information: Retained for the duration of your account and up to 7 years after account closure for legal and regulatory compliance
- Call records: Retained for 2 years for billing and support purposes
- Payment data: Retained for 7 years for tax and regulatory compliance
- Usage data and analytics: Retained for 2 years for service improvement
- Communications with support: Retained for 3 years for quality assurance and dispute resolution
When data is no longer needed for these purposes, we securely delete or anonymize it in accordance with our data retention schedule.
7. International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country. By using our Service, you consent to the transfer of your information to countries outside your country of residence.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing, correcting, or deleting your personal information
- Objecting to or restricting certain processing of your personal information
- Data portability (receiving a copy of your personal information)
- Withdrawing consent where processing is based on your consent
8.1 Account Deletion
To delete your account and all associated data, you can:
- Use the "Delete My Account" option in the app's Profile > Legal section
- Contact us using the information provided in the "Contact Us" section
We will process account deletion requests within 30 days. Please note that some information may be retained for legal compliance as outlined in our Data Retention policy.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.
9. Children's Privacy
Our Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
10. Third-Party Links and Services
Our Service may contain links to third-party websites and services. We are not responsible for the content or privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: Use the contact form on our website at zippcall.com
- In-App: Profile > Support > Contact Support
- Website: Contact form available at zippcall.com