How to Call Haiti
Complete guide to dialing Haiti (country code +509)
Planning to connect with friends, family, or business contacts in Haiti? Understanding how to call Haiti properly can save you time, money, and frustration. Whether you're making your first international call or simply need a refresher, this comprehensive guide walks you through everything you need to know about calling Haiti from anywhere in the world.
We'll cover the essential dialing instructions, including country codes and area codes, to ensure your call goes through smoothly. You'll also learn about common mistakes that can prevent successful connections and discover important phone etiquette tips for communicating with Haitians. Additionally, we've compiled a list of useful numbers you might need during your stay or when helping someone in Haiti. Let's make calling Haiti simple and straightforward.
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Quick Reference
Dialing Instructions
International Dialing Format Structure
To call Haiti from anywhere in the world, follow this structure:
Exit Code + 509 + Local Number
Haiti's country code is 509, and local numbers are 8 digits long. Haiti does not use area codes or leading zeros, simplifying the dialing process.
Step-by-Step Dialing Instructions
Step 1: Dial your country's international exit code
Step 2: Dial 509 (Haiti's country code)
Step 3: Dial the 8-digit local number
Calling from Different Countries
From USA or Canada:
Dial 011-509-XXXX-XXXX
Example: To reach 2234-5678, dial 011-509-2234-5678
From United Kingdom:
Dial 00-509-XXXX-XXXX
Example: To reach 2234-5678, dial 00-509-2234-5678
From Australia:
Dial 0011-509-XXXX-XXXX
From Other Countries:
Replace the exit code above with your country's international access code (commonly 00), then add 509 and the local number.
Specific Calling Examples
Example 1 - Calling a Port-au-Prince landline from USA:
To call 2812-3456, dial 011-509-2812-3456
Example 2 - Calling a Haitian mobile phone from UK:
To call mobile number 3745-6789, dial 00-509-3745-6789
Example 3 - Calling a Cap-Haïtien landline from Canada:
To call 2262-4567, dial 011-509-2262-4567
Important Notes About Haitian Numbers
Haitian phone numbers do not have leading zeros to drop—you simply dial all 8 digits as they appear. Mobile numbers typically start with 3 or 4, while landlines usually begin with 2. When someone in Haiti provides their number, use it exactly as given after your exit code and 509.
For mobile callers, you can use the + symbol instead of exit codes: +509-XXXX-XXXX works from any smartphone internationally.
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Common Mistakes
When calling Haiti, avoid these common dialing errors:
1. Forgetting to drop the leading zero
If a Haitian phone number starts with 0 domestically, you must remove it when dialing internationally. For example, if the local number is 0 3456 7890, dial +509 3456 7890 instead.
2. Using the wrong exit code
Each country has a specific exit code (011 for the US/Canada, 00 for most of Europe). Make sure you know your country's exit code, or simply use the + symbol, which works universally from mobile phones.
3. Confusing the country code with an area code
Haiti's +509 is the country code, not an area code. Haiti doesn't use area codes—you dial the country code followed directly by the 8-digit local number.
4. Adding unnecessary spaces or digits
Don't insert extra zeros or spaces between the country code and local number. The correct format is: +509 XXXX XXXX (8 digits).
5. Not checking if the number is current
Haiti's numbering system has changed over time. Verify that numbers are current 8-digit formats before dialing.
Cultural Etiquette
Phone etiquette in Haiti reflects the country's warm, relationship-oriented culture while maintaining respect for formality when appropriate.
Greetings Matter
Always begin calls with proper greetings. "Bonjou" (good morning) or "Bonswa" (good evening) in Haitian Creole, or "Bonjour" and "Bonsoir" in French, are essential. Never jump straight to business without first asking "Kòman ou ye?" (How are you?). This brief personal exchange is expected and shows respect.
Business vs. Personal Calls
Business calls require more formality, using titles like "Mesye" (Mr.) or "Madam" (Mrs.). Personal calls are warmer and more relaxed, often involving extended conversations about family and wellbeing before addressing the main purpose.
Timing Considerations
Avoid calling during lunch hours (12-2 PM) or late evenings after 8 PM unless it's urgent. Mornings between 9-11 AM are generally ideal for business calls.
Communication Style
Haitians appreciate directness balanced with politeness. Being too casual in business contexts can seem disrespectful, while excessive formality in personal calls may create distance.
Voice Messages
If someone doesn't answer, leaving a brief, clear message is appreciated. However, many Haitians prefer callback attempts, as missed calls often signal "call me back."
Cultural Consideration
Building relationships takes priority over efficiency. Don't rush conversations or seem impatient, as this can be perceived as rude. Taking time to connect personally strengthens trust and communication.
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Emergency Numbers
Police: 114 or 116
Fire Department: 115
Ambulance: 118
Red Cross Ambulance: 2222-5555 (Port-au-Prince)
Haiti's emergency services infrastructure remains limited, particularly outside Port-au-Prince. These numbers should work from mobile phones, though service reliability varies significantly by location and network provider. Calls are generally free from landlines, but mobile charges may apply depending on your carrier.
French and Haitian Creole are the primary languages; English-speaking operators are rarely available. Response times can be slow, especially in rural areas. Consider contacting your embassy or hotel security for assistance, as they often have access to private emergency services. The Red Cross provides more reliable ambulance services in urban areas. Keep your accommodation's address written in French or Creole for emergencies.
Useful Numbers
Directory Assistance & Information Services
- Dial 110 for local directory assistance and general information inquiries within Haiti.
International Operator
- Contact 00 to reach the international operator for assistance with overseas calls.
Tourist Information
- Ministry of Tourism Helpline: +509 2229-8800 for travel guidance and tourist assistance.
Embassy Contacts
- U.S. Embassy Port-au-Prince: +509 2229-8000
- Canadian Embassy: +509 2812-9000
- French Embassy: +509 2299-9000
- Dominican Republic Embassy: +509 2257-4377
Utility Services
- Électricité d'Haïti (EDH): 2222-2200 for electrical service inquiries
- DINEPA (Water): 2245-5305 for water service information
Airport Information
- Toussaint Louverture International Airport: +509 2250-3535
Telecommunications
- Digicel Customer Service: 111
- Natcom Customer Service: 121
Tips for Calling Haiti
When calling Haiti, remember the country operates on Eastern Standard Time year-round (UTC-5) with no daylight saving changes. To catch people during waking hours, call between 8 AM and 9 PM local time.
For business calls, aim for weekdays between 9 AM and 5 PM when offices are open. Schedule important business discussions in advance, as this demonstrates professionalism and ensures availability. Avoid calling during the typical lunch hour (12-2 PM) when many businesses close temporarily.
Consider off-peak calling times for cheaper rates if using traditional phone services—typically evenings and weekends. However, mobile apps and VoIP services often offer flat rates regardless of timing.
Avoid calling on major holidays including Independence Day (January 1), Carnival (February/March), and Christmas. Fridays after 3 PM can be challenging as businesses wind down early.
For clear communication, speak slowly and clearly, as connections may vary in quality. If calling mobile phones, ask about convenient times due to potential coverage gaps. Have backup contact methods ready, and confirm important details via text or email afterward. Learning basic French or Haitian Creole greetings shows respect and helps establish rapport.
Frequently Asked Questions
The country code for Haiti is +509. You need to dial this code before the local phone number when making international calls to Haiti from anywhere in the world. This prefix identifies Haiti within the global telephone numbering system.
To dial Haiti from your cell phone, start by dialing + (or your country's international access code), then 509 (Haiti's country code), followed by the 8-digit local phone number. For example: +509 XXXX XXXX. The + symbol is typically accessed by holding the 0 key.
Haiti's phone numbers do not use a leading zero in their local format. Haitian numbers are 8 digits without any prefix zero. When calling internationally, simply dial +509 followed by the complete 8-digit number without adding or removing any digits.
The cheapest way to call Haiti is using ZippCall, which offers affordable pay-as-you-go international calling rates. With ZippCall, you can call from your web browser, iPhone, or Android device with no contracts, no subscriptions, and no hidden fees—just transparent, low-cost rates for calling Haiti.
In Haiti, the main emergency numbers are 114 for police assistance, 115 for fire emergencies, and 116 for ambulance services. However, emergency response infrastructure can be limited. Keep these numbers handy and consider also having contact information for your embassy or consulate.
Yes! You can easily call Haiti directly from your web browser using ZippCall. Simply visit the ZippCall website, enter the Haitian phone number you want to reach, and start calling—no downloads or special software required. It's convenient, affordable, and works on any device.
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