How to Call Ukraine
Complete guide to dialing Ukraine (country code +380)
Calling Ukraine from abroad doesn't have to be complicated. Whether you're connecting with family, friends, or business contacts, understanding the proper dialing procedure ensures your call goes through smoothly every time. This comprehensive guide will walk you through everything you need to know about how to call Ukraine, including step-by-step dialing instructions for landlines and mobile phones. We'll cover the most common mistakes people make when calling Ukraine, so you can avoid connection issues and unexpected charges. You'll also learn about Ukrainian phone etiquette to help your conversations go smoothly, plus discover essential numbers for emergencies, customer service, and other important contacts. By the end of this guide, you'll have all the knowledge needed to confidently place calls to Ukraine from anywhere in the world.
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Quick Reference
Dialing Instructions
Understanding the Dialing Format
When calling Ukraine, the standard international format is: Exit Code + 380 + Area Code (without 0) + Local Number. Ukraine's country code is +380, and you must remove the leading zero from Ukrainian phone numbers when dialing internationally.
Dialing from Different Countries
From the USA or Canada:
Use exit code 011
- Format: 011-380-XX-XXX-XXXX
From the UK or most European countries:
Use exit code 00
- Format: 00-380-XX-XXX-XXXX
From mobile phones worldwide:
Use the + symbol (replaces any exit code)
- Format: +380-XX-XXX-XXXX
Step-by-Step Examples
Example 1: Calling a Kyiv landline (044 123 4567) from USA
- Dial 011 (US exit code)
- Dial 380 (Ukraine country code)
- Dial 44 (Kyiv area code without the leading 0)
- Dial 123-4567 (local number)
- Complete: 011-380-44-123-4567
Example 2: Calling a Ukrainian mobile number (067 123 4567) from UK
- Dial 00 (UK exit code)
- Dial 380 (Ukraine country code)
- Dial 67 (mobile prefix without the leading 0)
- Dial 123-4567 (subscriber number)
- Complete: 00-380-67-123-4567
Example 3: Calling a Lviv landline (032 234 5678) using mobile phone
- Press + (universal exit code)
- Dial 380 (Ukraine country code)
- Dial 32 (Lviv area code without the leading 0)
- Dial 234-5678 (local number)
- Complete: +380-32-234-5678
Important Reminder
Always drop the leading zero from Ukrainian numbers. If you see a number written as 044-XXX-XXXX domestically, internationally it becomes 380-44-XXX-XXXX. Ukrainian mobile numbers typically start with 039, 050, 063, 066, 067, 068, 073, 091, 092, 093, 094, 095, 096, 097, or 098.
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Common Mistakes
When calling Ukraine, avoid these common mistakes that can prevent your call from connecting:
1. Forgetting to drop the leading zero
Ukrainian phone numbers start with 0 domestically, but you must remove it when dialing internationally. For example, Kyiv's area code 044 becomes simply 44 after the country code: +380-44-xxx-xxxx.
2. Using the wrong exit code
Many callers forget their country's exit code. Use 011 from the US/Canada, 00 from Europe, or simply use the + symbol which works universally on mobile phones.
3. Confusing the country code with area codes
The country code +380 must come first, followed by the area code (without the zero) and local number. Don't mistakenly dial the area code before the country code.
4. Incorrect digit count
Ukrainian numbers have 9 digits after the country code. If you're dialing fewer or more digits, you've likely made an error in formatting.
5. Adding unnecessary spaces or symbols
While spaces help readability, entering them incorrectly into dialers can cause failures. Use the format: +380-XX-XXX-XXXX or remove all spaces entirely.
Cultural Etiquette
When making phone calls in Ukraine, understanding local customs helps build better relationships and shows respect for the culture.
Greetings and Formality
Ukrainians typically answer calls with "Слухаю" (Slukhayu, meaning "I'm listening") or "Алло" (Allo). For business calls, always use formal address with first name and patronymic (father's name), like "Ivan Petrovych." Personal calls among friends can be casual, but maintain formality with elders and new acquaintances.
Timing Your Calls
Avoid calling before 9 AM or after 9 PM unless it's urgent or pre-arranged. Lunch hours (1-2 PM) are generally acceptable. Weekends are reserved for personal calls; business matters should wait until weekdays.
Business vs. Personal Norms
Business calls are straightforward and professional. State your purpose clearly after greeting. Personal calls often include preliminary small talk about health and family before discussing the main topic, which builds rapport.
Voice Messages and Texts
Ukrainians commonly use messaging apps like Telegram and Viber rather than traditional voice messages. If someone doesn't answer, sending a text asking when to call back is more appropriate than leaving a voicemail.
Cultural Considerations
Be patient with longer conversations—abrupt endings can seem rude. During difficult times, such as ongoing conflicts, be sensitive to current events and avoid assumptions about circumstances. Showing genuine interest and warmth in your tone matters more than perfect protocol.
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Emergency Numbers
Emergency Services in Ukraine:
- 112 - Universal Emergency Number (police, ambulance, fire service)
- 101 - Fire Department
- 102 - Police
- 103 - Ambulance and Medical Emergency
- 104 - Gas Emergency Service
All emergency numbers are toll-free and accessible from both landlines and mobile phones, including phones without SIM cards or credit. The universal 112 number connects you to all emergency services and is available 24/7 throughout Ukraine.
English-speaking operators may not always be available, particularly outside major cities like Kyiv and Lviv. It's advisable to have key phrases written in Ukrainian or Russian, or seek assistance from Ukrainian speakers when possible. During emergencies, speaking slowly and clearly, or providing your location details, can help facilitate faster response times.
Useful Numbers
Directory Assistance & Information Services:
- 109 – Directory inquiries for local phone numbers and addresses
International Operator:
- 8-0 – International operator assistance for placing calls abroad
Tourist Information:
- +380 44 254 5770 – Kyiv Tourist Information Center (English-speaking staff available)
Embassy Contacts:
Contact your embassy before traveling for current information and registration. Major embassies are located in Kyiv.
Transportation Services:
- 1551 – Kyiv metro information hotline
- 1588 – Ukrzaliznytsia (Ukrainian Railways) information and booking
Utility Services:
- 104 – Gas emergency service
- 105 – Water supply issues
Consumer Rights:
- 1545 – Consumer protection hotline
Anti-Corruption:
- 1578 – National Anti-Corruption Bureau hotline
Keep these numbers saved in your phone and note that some services may have limited English support.
Tips for Calling Ukraine
When calling Ukraine, timing is crucial for successful communication. Ukraine operates on Eastern European Time (UTC+2) and observes daylight saving time, shifting to UTC+3 in summer. If calling from New York, add 7-8 hours; from London, add 2-3 hours depending on the season.
For business calls, aim for Ukrainian business hours: 9 AM to 6 PM, Monday through Friday. Schedule important calls in advance, as Ukrainians appreciate punctuality and preparation. Avoid calling during lunch (1-2 PM) or late afternoons on Fridays when offices wind down.
Off-peak calling rates typically apply evenings and weekends, though business contacts won't be available then. Personal calls work best after 6 PM or weekends.
Key dates to avoid include Orthodox Christmas (January 7), New Year's holidays (January 1-2), International Women's Day (March 8), Orthodox Easter (date varies), and Independence Day (August 24).
For clearer communication, speak slowly and articulate clearly—many Ukrainians speak English as a second language. Confirm important details via email afterward. Use reliable calling apps or services, as traditional lines may experience connectivity issues. Always confirm time zones when scheduling to prevent confusion.
Frequently Asked Questions
The country code for Ukraine is +380. You need to dial this code before the local phone number when calling Ukraine from another country. It's an essential prefix that routes your call to Ukraine's telephone network.
To dial Ukraine from your cell phone, start with + (or 011 in the US), then 380 (Ukraine's country code), followed by the area code without the leading zero, and finally the local number. For example: +380 44 XXX XXXX for Kyiv.
Yes, you must drop the leading zero from the Ukrainian area code when calling from abroad. For example, Kyiv's area code is 044 domestically, but you dial +380 44 when calling from another country, removing the initial zero.
The cheapest way to call Ukraine is using ZippCall, which offers affordable pay-as-you-go international calling rates. With ZippCall, you can call from your web browser, iPhone, or Android device with no contracts, no subscriptions, and no hidden fees—just transparent, low-cost rates for calling Ukraine.
In Ukraine, the main emergency numbers are: 112 (universal emergency number), 101 (fire), 102 (police), and 103 (ambulance). The 112 number works from any phone, including mobile phones, and can connect you to English-speaking operators if needed.
Yes, you can call Ukraine directly from your web browser using ZippCall. Simply visit the ZippCall website, enter the Ukrainian phone number you want to reach, and make your call online without downloading any software or apps.
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