How to Call Kazakhstan
Complete guide to dialing Kazakhstan (country code +7)
Calling Kazakhstan doesn't have to be complicated, whether you're connecting with family, friends, or business contacts. This comprehensive guide will walk you through everything you need to know about how to call Kazakhstan from anywhere in the world. We'll cover the essential dialing instructions, including country codes and area codes, to ensure your call connects successfully every time. You'll also learn about common mistakes people make when calling Kazakhstan and how to avoid them, proper phone etiquette to respect local customs, and a helpful list of important numbers you might need. By the end of this guide, you'll have the confidence to make international calls to Kazakhstan without any hassle or confusion.
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Quick Reference
Dialing Instructions
International Dialing Format Structure
When calling Kazakhstan, you'll need to use the international country code +7 (shared with Russia). The complete format is:
[Exit Code] + 7 + [Area Code] + [Local Number]
The exit code varies by country, while Kazakhstan's area codes are typically 3 digits, followed by 6-7 digit local numbers.
Step-by-Step Dialing Instructions
From the USA:
- Dial 011 (US exit code)
- Dial 7 (Kazakhstan country code)
- Dial the area code and local number
From the UK:
- Dial 00 (UK exit code)
- Dial 7 (Kazakhstan country code)
- Dial the area code and local number
From other countries:
Most countries use 00 as their exit code, though some differ. Check your country's international access code first.
Specific Dialing Examples
Example 1 - Calling an Almaty landline (727-XXX-XXXX):
- From USA: 011-7-727-XXX-XXXX
- From UK: 00-7-727-XXX-XXXX
Example 2 - Calling an Astana landline (7172-XX-XXXX):
- From USA: 011-7-7172-XX-XXXX
- From UK: 00-7-7172-XX-XXXX
Example 3 - Calling a Kazakhstan mobile (7XX-XXX-XXXX):
- From USA: 011-7-7XX-XXX-XXXX
- From UK: 00-7-7XX-XXX-XXXX
Mobile numbers in Kazakhstan typically start with 70, 77, or 78.
Important Note About Leading Zeros
Kazakhstan phone numbers do not use leading zeros in their local format. Unlike many countries where you drop an initial zero when dialing internationally, Kazakhstan numbers are dialed exactly as written domestically. If you see a number written as 8-727-XXX-XXXX locally, the "8" is simply the trunk code for domestic long-distance calls—replace it entirely with your exit code and country code 7.
Alternative dialing: Most modern smartphones allow you to dial +7 directly instead of using exit codes, making international calling simpler across all countries.
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Common Mistakes
When calling Kazakhstan, these common mistakes can prevent your call from connecting:
1. Forgetting to drop the leading zero
Kazakh phone numbers often appear with a leading zero (e.g., 0712 123456), but you must remove it when dialing internationally. The correct format is: +7 712 123456, not +7 0712 123456.
2. Using the wrong exit code
Many callers use their own country's exit code incorrectly. Instead of dialing "011" (US/Canada) or "00" (Europe) followed by the number, simply use the "+" symbol, which works universally from mobile phones.
3. Confusing Kazakhstan's +7 with Russia
Both countries share the +7 country code. Ensure you're using the correct Kazakh area code (like 727 for Almaty or 7172 for Astana) rather than Russian city codes.
4. Incorrect number length
Kazakh numbers should total 11 digits including the country code. If your number is shorter or longer, verify you have the complete number from your contact.
5. Not accounting for time zones
Kazakhstan spans two time zones (UTC+5 and UTC+6). Check the local time before calling to avoid inconveniencing your contact.
Cultural Etiquette
When making phone calls in Kazakhstan, understanding local customs helps build positive relationships and shows cultural respect.
Greetings and Formality
Begin calls with "Сәлеметсіз бе" (Salametsiz be) or "Здравствуйте" (Zdravstvuyte) for formal situations, as both Kazakh and Russian are widely spoken. Use the person's name and patronymic (father's name) in business contexts. Casual calls among friends allow for informal greetings like "Salem" or "Privet."
Business Call Norms
Professional calls require formality and directness. State your name and purpose clearly at the beginning. Business calls are best made between 9 AM and 6 PM on weekdays. Avoid calling during lunch hours (1-2 PM) or after business hours unless urgent.
Personal Call Timing
For personal calls, avoid early mornings before 9 AM and late evenings after 10 PM. Weekends are generally acceptable for close friends and family, but mid-morning to early evening remains most appropriate.
Voice Messages
Kazakhstanis commonly use messengers like WhatsApp over traditional voicemail. If leaving a voicemail, keep it brief and clear, stating your name, reason for calling, and contact information.
Cultural Considerations
Showing patience during conversations is valued—avoid rushing through calls. Elders deserve extra respect with formal address and attentive listening. Mobile phone usage is prevalent, so texting before calling, especially for business matters, is increasingly common and appreciated as it allows the recipient to prepare for the conversation.
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Emergency Numbers
Essential Emergency Numbers:
- 112 - Universal Emergency Number (connects to police, ambulance, and fire services)
- 101 - Fire Department
- 102 - Police
- 103 - Ambulance and Medical Emergency
All emergency numbers in Kazakhstan are toll-free and accessible from both landlines and mobile phones, including phones without SIM cards or credit. The universal 112 number operates 24/7 and is your best option for any emergency, as it will redirect you to the appropriate service.
Important Note: English-speaking operators may not always be available, particularly outside major cities like Almaty and Astana (Nur-Sultan). Most operators speak Kazakh and Russian. If possible, have a Russian or Kazakh speaker assist with the call, or prepare key phrases beforehand. In tourist areas and major hotels, staff can help facilitate emergency calls.
Useful Numbers
Directory Assistance & Information Services
- 109 – Directory assistance for local phone numbers and addresses
International Services
- 8-10 – International operator for assistance with overseas calls
Tourist Information
- +7 727 279 5444 – Almaty Tourist Information Center
- +7 7172 91 8888 – Astana/Nur-Sultan Tourist Helpline
Embassy Contacts
- US Embassy (Astana): +7 7172 70 2100
- UK Embassy (Astana): +7 7172 55 6200
- Canadian Embassy (Astana): +7 7172 47 5577
Other Useful Services
- 118 – Time service
- 1414 – Railway ticket information
- +7 727 244 4444 – Almaty Airport information
- +7 7172 70 1919 – Nursultan Nazarbayev International Airport
Keep these numbers handy for non-emergency assistance during your stay in Kazakhstan.
Tips for Calling Kazakhstan
When calling Kazakhstan, consider that the country operates on two time zones: most regions use UTC+5, while western areas use UTC+6. To reach contacts during business hours (typically 9 AM to 6 PM local time), calculate the time difference from your location carefully.
For business calls, always schedule appointments in advance. Kazakhstani professionals appreciate formal arrangements and punctuality. Avoid calling during lunch hours (1-2 PM) and late afternoons on Fridays, when offices may close early.
Major holidays to avoid include New Year (January 1-2), International Women's Day (March 8), Nauryz (March 21-23), Unity Day (May 1), Victory Day (May 9), Capital City Day (July 6), Constitution Day (August 30), and Independence Day (December 16-17).
For optimal call quality, use reliable VoIP services or international calling plans, as mobile networks can be inconsistent in rural areas. Speak clearly and slightly slower than usual, especially when discussing complex matters. Many businesspeople speak Russian and English, but confirming language preferences beforehand ensures smoother communication. Consider cultural norms: begin with polite greetings and avoid rushing directly into business matters.
Frequently Asked Questions
The country code for Kazakhstan is +7, which is shared with Russia. When dialing Kazakhstan from abroad, you'll dial +7 followed by the area code (starting with 6 or 7 for Kazakhstan) and the local phone number.
To call Kazakhstan from your cell phone, dial + (or 011 in the US), then 7 (country code), followed by the area code and local number. For example: +7-XXX-XXX-XXXX. The + symbol can usually be entered by holding the 0 key.
Yes, you should drop the leading zero from the area code when calling Kazakhstan from abroad. If the local number is written as 0XXX-XXX-XXXX, dial +7-XXX-XXX-XXXX instead, removing the initial zero after the country code.
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In Kazakhstan, the main emergency numbers are: 101 for fire services, 102 for police, and 103 for ambulance. There's also a unified emergency number 112 that works throughout the country and can connect you to any emergency service you need.
Yes! ZippCall allows you to make calls to Kazakhstan directly from your web browser without downloading any software. Simply visit the ZippCall website, add credit to your account, enter the Kazakhstan phone number, and start calling instantly from your computer.
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